Full-Time Spa Supervisor
The following Principal Duties are the essential functions for the Spa Supervisor position. Successful job applicants will be able to perform these essential functions with or without a requested reasonable accommodation.
Be yourself and care genuinely about each interaction you have. Nothing is more important than the moment you are in with each owner/guest.
Spa Supervisor will always use owners/guests names when meeting, answering questions, greeting and assisting owners/guests in anyway.
Keep conversations with owners/guests friendly, helpful, and positive. Avoid topics of a personal or controversial nature regarding you, the owner/guest, or anyone.
Be able to manage running multiple operational POS systems at one time – scheduling, point of sale, outlook, excel, word etc.
Complete additional tasks delegated to you by your manager – ordering, inventory, scheduling etc.
Adherence to the Spa PACT – Positivity, Absolutely, Confidence in Communication, and Time Management – see separate sheet for details.
Know the spa, wellness, and retail offerings: Be comfortable consulting with owners/guests to create a safe/genuine/customized experience for them while maximizing sales.
Schedule appointments, checking in/out appointments, recommending retail products and completing the sale.
Lead the training of therapists and front desk teams on operational procedures as well as treatment protocols.
Assist with managing the maintenance, stocking and cleaning of the entire spa area, lounges, relaxation area, dispensary, motion studio, fitness center and pool as directed.
Checking in of inventory product and logging it, tagging it, and merchandising it in the spa boutique.
Have an understanding and be able to place orders as needed
Follow all spa and OSP guidelines including the spa opening and closing checklist, therapist and room guidelines, and employee handbook.
Assisting therapists with room set-up and clean-up when needed. Supporting therapists with additional training and coaching as needed.
Commitment to a strong team dynamic and able to work independently to complete tasks. Acting as a team leader and the MOD when the General Manager is off-site.
Follow proper channels of communication; communicate clearly with owners/guests, staff, and management. You will be directly reporting to the General Manager.